The Impact of the Pandemic on Digitalization Digitalization is the process of making interactions, communications, business processes, and business models more digital. This often results in a hybrid of digital and physical processes, such as omnichannel customer service, integrated marketing, or smart manufacturing, which combines automated, semi-automated, and manual processes. Without digitization, which is the process of turning information into a digital representation, digitalization cannot take place. In contrast to analogue data, which normally degrades slightly with each copy or transmission, digital data can theoretically be propagated indefinitely with no quality loss. This makes the digitization process crucial for data processing, storage, and transmission. This is why, especially in the current climate, it is a preferred method of information preservation in an organisation. In addition to other factors and behaviours, the Covid-19 pandemic epidemic has impact...